$tag: "helpdesk-scenario"
Showing all posts tagged with "helpdesk-scenario"
This scenario was created to simulate a common first-line support request where a user loses the ability to log in to their organisation’s Active Directory domain. The aim of this scenario was to combine fundamental network concepts with Active Directory knowledge to address an issue caused by a change a user made in good faith […]
This scenario was created to simulate a common first-line support request involving a loss of internet connectivity despite a network connection. The aim of this scenario was to reinforce fundamental network concepts, practice logical troubleshooting steps, and develop clear incident documentation skills suitable for a service desk role. Reported Issue Initial Assessment Clarifying the Issue […]
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